My Background Check

Your Background Check, Explained.

Access your report, understand your status, dispute errors, and know your rights. Everything in one place.

Status Guide

What does my background check status mean?

Status Guide Turn sends email and SMS updates as your check progresses. Here is what each status means and what you need to do.

STATUS	WHAT IT MEANS
Initiated / Emailed	Your check has been submitted Turn received your information and sent you an invitation. Check your email and spam folder.
Consent Pending	Action needed: complete your consent form Turn cannot begin until you complete the consent form in the email you received.
Processing	Your check is actively running Searches are running. Some results may appear while others finish. No action is required right now.
Verifying	Action needed: Turn needs more information A Turn agent is reviewing something that needs clarification. Check your email and SMS.
Compliance Review	Potentially adverse information found Turn’s compliance team is reviewing a record for accuracy before releasing your report.
First / Second Notice	Pre adverse action: review your rights Your report is complete and the employer is considering an adverse decision.
Approved	You have been approved Your check is complete and results meet the employer’s criteria.
Consider	Employer is reviewing your results Your check is complete. The employer is reviewing results and will make a hiring decision.
Rejected	Adverse action has been taken The employer made a final adverse decision. You still have the right to dispute inaccurate information.

How long does a background check take?

Most checks complete in less than one business day. Checks requiring manual courthouse retrieval, employment verification, or international searches may take up to two weeks. Responding promptly to any Turn agent request is the single most effective way to avoid delays.

Your Report

How to Access and Download Your Report

Once your check is complete, Turn sends a secure link by email and SMS.

Check Your Email and SMS for the Turn Notification

Turn sends a secure, personalized link to the email and phone number provided by your employer. If you cannot find the link, contact support@turn.ai to request a new one.

Verify Your Identity to Unlock the Report

Turn asks you to verify your identity using the last four digits of your Social Security Number, phone number, or driver’s license.

Review Your Full Background Check Report

Turn displays the same report shared with your employer. Review the information carefully and dispute anything inaccurate or incomplete.

Save a Copy of Your Report for Records

Turn recommends saving a PDF copy of your report before the secure link expires. Use Print, then choose Save as PDF.

Identity data cannot be corrected through the report link. If your name, date of birth, or SSN appears incorrect, email support@turn.ai directly. These corrections require manual verification.

What Was Checked

What Types of Checks Could Be in Your Report?

Employers choose which checks to run based on the role. The specific checks in your report depend on what your employer ordered.

Criminal Background Checks

County courthouse searches (7-yr and 10-yr lookbacks)
Statewide criminal database searches
Federal district courthouse criminal search
Civil court records (county level)

Employment and Education Verification

Previous employer confirmation (positions, dates)
FMCSA employment history (DOT-regulated roles)
Degree, diploma, and credential verification
Professional license verification

Identity and Compliance Checks

Government ID and selfie match (identity verification)
Global watchlist and sanctions (OFAC, FBI, Interpol, 1,000+ databases)
FACIS Level 3 healthcare sanctions screening

Motor Vehicle Records (MVR)

State DMV records: violations, suspensions, DUI history
3-year lookback for professional driver roles
Continuous MVR monitoring with real-time violation alerts

Financial and Civil Checks

Soft credit inquiry (does not affect your credit score)
Bankruptcies, liens, and civil judgments

Continuous Monitoring

Ongoing county and national criminal database checks post-hire
Requires your consent and remains fully FCRA compliant

Drug Testing

What to Expect if a Drug Test Was Ordered

If your employer ordered a drug test through Turn, you will receive a separate email with a donor pass and a link to schedule your appointment at a nearby SAMHSA-certified collection site.

Urine

Most common. Standard 5-10 panel. Results in 24-48 hours for negative.

Oral Fluid

Detects very recent use. Same-day results available.

Hair

Historical use up to 90 days. Longer processing time.

Blood

Detects current impairment. Less common for pre-employment.

Breath

Screens for alcohol only. Immediate results.

What Platforms Get With TurnOS

SOC 2 Type II

Independently audited

ISO 27001

Aligned workflows

SOC 3

Publicly available

GDPR

EU & UK compliant

RESULT	WHAT IT MEANS	NEXT STEP
Negative	No tested substances detected	No action needed
Positive	One or more substances detected	MRO review required
Negative Dilute	No substances detected; specimen diluted	Employer may request a retest
Positive Dilute	Substances detected; specimen diluted	Treated as positive. MRO review required.
No Show	Collection window expired	Contact your employer

Most negative results return within 24-48 hours of specimen arrival at the lab. Non-negative results require MRO review. The MRO may contact you to verify a valid prescription. Respond promptly to avoid delays. To change your collection site, contact Turn Support via live chat.

Troubleshoot

Common Issues, Solved.

Find your situation below. Each answer tells you exactly what to do and when to escalate to a Turn agent.

Troubleshoot – Part 1

Status and Delays

My check has been Processing for several days.

First, check your email and spam folder. Turn agents frequently send requests for additional information during this stage. If you have not responded to a Turn request, that is most likely the cause of the delay. If you have not received any requests and your check has been in Processing for more than five business days, contact Turn Support with your full name, email address, and the employer's name. Contact Turn via live chat (fastest) or support@turn.ai.

My check shows Verifying. What does that mean and what do I need to do?

Verifying means a Turn agent is manually reviewing your information because something does not match public records. Common causes include using a nickname instead of your legal name, a typo in your date of birth, or a name change not reflected on official documents. Turn will contact you by email and SMS. Respond as quickly as possible.

All checkmarks show green but the status still says Processing.

Green checkmarks mean those specific searches finished, but one or more components may still be running in the background. If all visible components show green and your status has not changed after 24 hours, contact Turn Support so an agent can identify what is still outstanding.

My international check is taking longer than expected.

International criminal record searches take 2–12 business days in most countries. Employment and education verifications can take 1–10 business days depending on the country and institution. Some jurisdictions require in-person courthouse retrieval. Contact Turn Support if your check has exceeded two weeks without an update. Reach us via live chat or support@turn.ai.

Accessing Your Report

I never received the email or SMS with my report link.

Check your spam or junk folder first. If it is not there, the email address your employer submitted may contain a typo. Contact Turn via live chat to have the link resent to the correct address.

My report link is expired or not working.

Report links expire after a set period. Contact Turn Support to request a new access link. Have your full name and the email address associated with your check ready. Email support@turn.ai or use live chat to request a new link.

I need a copy of my report to share with another employer.

Once you open your report, right-click the page, select Print, then choose Save as PDF. Note that a different employer may order a different package, which would be a separate check.

Troubleshoot – Part 2

Identity Verification

My SSN could not be verified.

This means the SSN you provided does not match public records. Common causes include a transposition error, use of an ITIN instead of an SSN, or a recently issued SSN. Email support@turn.ai directly. Identity data cannot be updated through self-service.

My name does not match my current legal name.

Name mismatches are one of the most common causes of the Verifying status. Turn will ask you for documentation such as a marriage certificate, court order, or updated government-issued ID. Email documentation to support@turn.ai with your full name and employer name in the subject line.

I uploaded my ID but I am still in Verifying.

After uploading, allow one business day for a Turn agent to review your document. If the document is unclear, expired, or does not match what is on file, Turn will contact you for a different one. If you have waited more than two business days, contact Turn Support via live chat to confirm the document was received.

Motor Vehicle Records

I do not see a Motor Vehicle Report in my results.

An MVR is only included if your employer ordered it as part of your screening package. If it was ordered and appears absent from your completed report, contact support@turn.ai.

My MVR shows a license cancellation but I have a valid license.

Turn's MVR pulls directly from state DMV records. If your DMV record has not been updated, the old status will still show. Contact your state DMV to confirm your current status is correctly recorded. Then contact Turn Support with documentation of your current valid license via support@turn.ai.

Hiring Decisions

My report shows something accurate but I want to provide context to the employer.

Turn does not make hiring decisions and cannot evaluate or contextualize information for an employer. If you want to provide context about an accurate record, contact the employer directly. Email compliance@turn.ai if you need your hiring manager's contact information.

I believe the employer's decision was based on inaccurate information.

Turn cannot override an employer's hiring criteria. What Turn can ensure is that the report it provided is accurate, complete, and FCRA-compliant. If information on your report is inaccurate, file a dispute. Many states have additional fair-chance protections beyond the federal baseline.

Disclaimer: The resources provided here are for educational purposes only and do not constitute legal advice. We advise you to consult your own legal counsel for questions related to your specific practices and compliance with applicable laws.

Report Accuracy

How to Dispute an Error on Your Report

If you believe any information on your Turn report is inaccurate, incomplete, or outdated, you have the right to dispute it under the FCRA. Turn will re-investigate and correct the report within 30 days if the information is found to be wrong.

Identify the Error

Note the exact record or detail you believe is incorrect. Include specifics like case number, date, employer, school, or record type.

Gather Supporting Documents

Collect documents that support your dispute, such as court records, expungement orders, employer letters, transcripts, or government-issued ID.

Contact Turn Support

Submit your dispute by email, live chat, or support ticket. Include the disputed item and attach any supporting documentation.

Turn Reinvestigates

Turn reviews the dispute within 30 days and verifies the information. If corrected, updated reports are sent to you and the employer.

Common Dispute Scenarios

Check Still Processing

Reply to the Turn email or SMS directly, or contact live chat if Turn has not reached out yet.

Check complete with inaccurate information

Submit a dispute via support@turn.ai or the support center with supporting documentation.

Identity data needs correction

Email support@turn.ai directly. Name, DOB, and SSN corrections require manual verification.

Record from a county you never lived in

This can indicate a shared-name false match. File a dispute immediately with documentation that places you elsewhere during the relevant period.

Important. Filing a dispute does not automatically pause a hiring decision. If you received a Pre-Adverse Action Notice, contact Turn Support immediately so Turn can correct the report before the employer's waiting period expires.

Adverse Action

Received an Adverse Action Notice? Here is What Happens Next.

The FCRA requires employers to follow a two-step process before making a final adverse employment decision. Understanding the timeline protects your rights.

Pre-Adverse Action Notice

Before making a final decision, the employer must send you a Pre-Adverse Action Notice including a complete copy of your report and the CFPB Summary of Your FCRA Rights.

Receiving this notice does not mean you have been rejected. Dispute via live chat or support@turn.ai. The sooner the better.

Dispute Window: Act Immediately

Review your report carefully. If you find any inaccurate information, contact Turn Support immediately to file a dispute. Turn has 30 days to complete its reinvestigation.

Final Adverse Action Notice

If the employer proceeds, they must send a Final Adverse Action Notice restating your rights: a free copy of your report within 60 days, your right to dispute accuracy, and Turn's contact information.

Turn did not make this decision. The employer sets all hiring criteria.

State and local laws may give you more time and more rights. California, New York City, Los Angeles County, Illinois, and many other jurisdictions require additional steps beyond the FCRA baseline. State-specific information is available at turn.ai.

Your Rights

Your rights under the Fair Credit Reporting Act

The FCRA is a federal law that protects you when a background check is used in an employment decision. Turn Technologies is a Consumer Reporting Agency (CRA) operating in full compliance with the FCRA.

Your Rights – Part 1

Consent before a check is run

An employer must notify you in writing and get your written authorization before ordering a background check.

A free copy of your report

You are entitled to receive a free copy. Turn sends you a secure link when your check is complete.

Pre-adverse action notice

If an employer is considering an adverse decision, they must send you a notice with a copy of your report before finalizing.

Dispute inaccurate information

If your report contains wrong, incomplete, or outdated information, you have the right to dispute it. Turn must complete its reinvestigation within 30 days.

Your Rights – Part 2

Final adverse action notice

If the employer proceeds, they must send a Final Adverse Action Notice and confirm your right to a free report copy within 60 days.

Turn did not make the hiring decision

Turn provides the report. The employer sets its own criteria and makes all hiring decisions.

Seek damages for violations

If your FCRA rights are violated, you may have the right to seek actual, statutory, and punitive damages plus attorney's fees.

State laws may provide more

Many states and cities have protections beyond the FCRA. State-specific information is available at turn.ai.

Still Have Questions? We Ae Here.

Choose the fastest path to the right answer. Live chat connects you to a Turn agent in real time.