About the Company​

Collective Retreats operates in the luxury outdoor hospitality sector, providing exceptional outdoor experiences in thoughtfully designed spaces. Their mission is to become the world’s leading outdoor experience company, with a focus on glamping (luxury camping) to connect people with nature and foster self-expression.

Business Challenge

In the dynamic hospitality industry, Collective Retreats encountered two major challenges. They needed a background check solution capable of handling their high turnover rates to fill positions quickly. Additionally, they required a platform that seamlessly integrates with their applicant tracking system, providing communication options such as SMS notifications.

What Turn Did

Turn identified Collective Retreats need for speed, cost-efficiency, and enhanced communication options in their hiring process, and customized its service offering accordingly.

• Speed of Service: Turn’s processing times for providing rapid background checks average under 1 day and 18 hours, which perfectly aligns with Collective Retreats need for prompt hiring, especially considering that the industry’s average processing times are between 2 to 3 days.
• Communication Innovation: Turn offered SMS notifications as part of its background check platform, enabling Collective Retreats to engage with applicants through text message reminders, helping to achieve a 94% background check conversion rate.
• Seamless Integration: Collective Retreats leverages Turn’s integration with their ATS (Greenhouse), further streamlining the hiring process, saving multiple hours of administrative work each month.
• The Turn Human Touch: Collective Retreats and their candidates find it easy to reach Turn’s highly qualified team, and the presence of an Account Manager ensures seamless and efficient collaboration
  from the start. Average ticket resolution time is under 11 hours.